WFBrian on "[Plugin: Wordfence Security] Key retrieval & constant "start tour""

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YourCaptchaSystemSucks
Member
Posted 1 day ago #

Still having an issue with Wordfence. Every page refresh asks me to register my email address and has the "start tour" popup. Cannot make it stay gone.

I also get the following:

Wordfence could not get an API key from the Wordfence scanning servers when it activated. You can try to fix this by going to the Wordfence "options" page and hitting "Save Changes". This will cause Wordfence to retry fetching an API key for you. If you keep seeing this error it usually means your WordPress server can't connect to our scanning servers. You can try asking your WordPress host to allow your WordPress server to connect to noc1.wordfence.com.

Options will not save, even when I add my admin email and the rows for the Live View cache. I have deleted the plugin and reinstalled, same exact issue.

https://wordpress.org/plugins/wordfence/

WFBrian
Member
Plugin Author

Posted 23 hours ago #

Hi,

If options are not saving there could be a conflict with another plugin. Please try disabling all 3rd party plugins except for Wordfence. Then try to save options again. If it works normally, try enabling plugins one at a time until the conflict is found.

Hope that helps,
Brian

YourCaptchaSystemSucks
Member
Posted 23 hours ago #

Done that. Removed extended protection, uninstalled and reinstalled.

Diagnostics says both HTTP and HTTPS connections to NOC1 are good.

Cannot make any changes to options or diagnostics because they do not save. Ergo, having the cached checkbox in case updates do not save is not particularly useful.

WFBrian
Member
Plugin Author

Posted 5 minutes ago #

Hi,

Please send me the diagnostics from your server and I'll see if there are any clues. Go to Diagnostics->Send Report by Email. Change the email to brian before @wordfence.com and it will send directly to me

Thanks,
Brian

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