Diego on "[Plugin: WooCommerce EU VAT Assistant] VAT number asked for in home country"

Oops, I had this working before, but now it works incorrectly. I assume I made some misconfiguration?

I don't want to display the VAT number field when the customer's address is in my home country.
The option "Remove VAT customer is located in base country" is unchecked, and also "Show EU VAT field when customer is located in base country" is unchecked.

"EU VAT number field will be" is set to "Optional", as many of my customers do not have a VAT number (healthcare).

Any suggestions?
Thanks, Pieter

https://wordpress.org/plugins/woocommerce-eu-vat-assistant/

Based on your description, the configuration is correct. The VAT number field will be hidden for customers in your country, and it will be optional (i.e. not entering a VAT number will still allow the checkout to complete).

If the behaviour is different, then it may not depend on the EU VAT Assistant. Perhaps there is another plugin showing its own VAT number field?

Hi Diego, thanks. I tried to change the text in the EU VAT Assistant, and that text shows with the VAT number field.

I did remove the EU VAT Compliance plug in and some others, and this behavior is since then.

If I buy support, can someone fix this for me?

Thanks

Pieter

Please help, it does not work properly yet.

As I wrote, the configuration should be fine and, since it was working before, I'm quite sure that there must be something else interfering with the plugin.

If you wish, we can have a look at your site and review your settings. If you need assistance urgently, you can get a support plan and open a support request using our dedicated portal.
As indicated in the FAQs for the plugin, this forum is for free support, and we review the support requests can every few of days.