chcw on "[Plugin: Wordfence Security] Cannot start the first scan"

Hi,

I install the latest version of WordPress(4.5.1) and latest version of WordFense 6.1.5. After the installation, I try to run the first scan by click "Start a WordFense Scan", the button caption because "Request a new scan", but after about 10 seconds, it tued back to "Start a WordFense Scan". I check the activity log and still cannot find any problems.

How to fix the issue?

https://wordpress.org/plugins/wordfence/

Hello chcw,
Could you try doing the same thing while having a browser console open to see if you get any javascript errors on the page?

Hi,

Thank you.

I am using FireFox, and the console said:

"Firefox cannot build the connection to wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data"

How to fix the problem?

Hello again chcw,
this seems to be a Jetpack error. You can try to disable Jetpack just for a moment and see if you can run a scan with Jetpack off. The Jetpack issue has not been resolved yet but you can read more and contact support for Jetpack here.

Hi,

Thanks.

Now the scan seems to start but it stops quickly with very little info:

[May 02 16:56:12] Scanning comment with Author: xxxx status Email: [email protected] Source IP: ###.###.###.###
[May 02 16:56:12] Checking ## host keys against Wordfence scanning servers.
[May 02 16:56:12] Done host key check.

Are you sure WordFense is working properly?

Thanks

Hello,
That doesn't look like a full scan it looks like Wordfence live activity (scanning Idea). If you click the blue "Start a Wordfence scan" button, do you see anything appear in "Scan Summary" box right under that button?

Hi,

Thank you.

I deactive Jetpack and then click the "Start a Wordfense Scan" button, the button will become "Request a new Scan", but after a few seconds, the button tued back to "Start a Wordfense scan" again.

Nothing appear in the Web Console.

And nothing appear in Scan Summary.

Hello again chcw,
if you go to Wordfence page "Diagnostics" and look at the section "Connectivity" does it say that your site can connect to Wordfence severs?

Hi,

I check that and find

Connecting to Wordfence servers (http) OK
Connecting to Wordfence servers (https) OK

Thanks