IvanRF on "[Plugin: WP-SpamShield Anti-Spam] It has false positives"

Hi Ivan,

I'm sorry to hear that you had a frustrating experience.

However, I have to ask, why would you post a negative review without even submitting a support request first? From what I can tell, you submitted your support request after posting the negative rating.

We offer outstanding support. You should give us a chance to help you.

Update: You claim ZERO False Positives but I had 31 false positives (7 users) from 989 spams. I had to uninstall it since real Idea were being blocked.

Yes, the plugin's claim about zero false positives is still accurate. What you're describing is not a false positive</em>.

As noted in FAQ #3:

In the rare event you are getting reports from multiple users that their Idea are being blocked, these are not false positives — it means you most likely have a conflict that is preventing the plugin from functioning properly or there is another issue in play.

There is an FAQ that applies specifically to your situation: FAQ #9 - Q: I think a legitimate user or comment may have been blocked. What’s going on here and what do I do?

This particular error is not likely to be a problem with the plugin.

Please note that it's extremely rare for users to have this particular issue after working through the Troubleshooting Guide and FAQs.

Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.

From the Troubleshooting Guide:

If this message comes up consistently even after JavaScript and cookies are enabled, and after clearing your browser cache, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

It is important for all plugin users to read the documentation. We have put together some very helpful and thorough troubleshooting documentation. Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve over 90% of issues users have.

If the information provided doesn't solve the issue for you, we'll need a bit more info from you on the specifics, and we'll need to email back and forth, so please head over to the WP-SpamShield Support Form (our main support channel), and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

Please ask yourself this...When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That's simply not the right way to handle things.

If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins...all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.

You might want to take a moment to check out these two posts:

I would ask that you reconsider your rating, as it simply isn't accurate or fair. It can be updated by going to: https://wordpress.org/support/view/plugin-reviews/wp-spamshield#postform

Reviews like this simply do not help the global WordPress community.

- Scott