Lefterisan on "[Plugin: Kanzu Support Desk] Triger the form from other button"

Hello i want to triger the ticket form in the front end not using the fixed button but also a custom place in my code i try this <button id="ksd-new-ticket-public"> but doesnt look to work.

Also is possible to add somehow to the ticket the url or the page where the ticket opened?

https://wordpress.org/plugins/kanzu-support-desk/

Hi Lefterisan, thanks for getting in touch. Are you trying to create a ticket from a different form on your site? Could you share the location? You could send it to us directly on support{at}kanzucode.com
We'd get a better idea on how to address the trigger issue you've raised.

Yes, it is possible to add the URL or the page where the ticket opened. This might be related to your first query.
We'll look at adding that information to a ticket

Hi Lefterisan,
It's been 2 weeks now; we are marking this as resolved momentarily till we have more information to troubleshoot further. If you share more details, we'll open it and work towards resolution

Hello,

What im trying to do is triger the fixed form using a button on the page.

The idea is this.
A report button a custom post type.When user click on it the fixed form from the right bottom coer opens and the user write the reason of the report.

In the email now because we dont want to ask the post url or post name we have to include where the report button pressed and include that url in the email.

Right now i use contact form 7 for that but kanzu i think can do better the work :)

Thanks for the details. Do you mind sharing your URL? We can test this together with you. Alteatively, head over to our site http://kanzucode.com so we can do the tests faster

I have submit ticket on your site with url

Could you use the chat?