Joe Dolson on "[Plugin: My Tickets] 'Payments Conditions Error' notice"

Hi Joe,

I have just 'live tested' issuing a refund for a ticket purchase. I issued the refund directly through Paypal. The purchaser, in this case my partner, only received a notification from Paypal and did not receive the refund notification from the site. Admin is not receiving a notification email but rather a 'Payments Conditions Error' notification with contents as below.

from: WordPress <[email protected]>
to: [email protected]
date: 11 June 2016 at 23:37
subject: Payment Conditions Error

PayPal receiver email did not match account or payment currency did not match payment on 215

Array
(
[transaction_id] => xxxxxxxxxxxxxxxx
[price] => -20.00
[currency] => EUR
[email] => xxxxxxxxxxxxxx.com
[first_name] => xxxxx
[last_name] => xxxxx
[fee] => -0.34
[parent] => xxxxxxxxxxxxx
[status] => Refunded
[purchase_id] => 215
[shipping] => Array
(
[street] =>
[street2] =>
[city] =>
[state] =>
[country] =>
[code] =>
)

)

Am I issuing refunds correctly or is there another way?

https://wordpress.org/plugins/my-tickets/

That looks a lot like a bug. If the status is a refund, it shouldn't be running through the check to see whether the price matches what's expected - it won't, since it's negative!

I'll have to check this out. If possible, I'll get an update out on Monday.

You can also mark the payment as refunded in the Payments admin, which you'll want to do on this payment now.