mark-bigrock on "[Plugin: Ultimate Member] Login page wont load"

Hi

Today for some reason my sites login page wont load. On chrome and on a smart phone I can get it to load by stopping the page loading after a short period. In firefox it just wont load at all it just keeps trying to load.

It is strange behaviour as it was working okay.

I hope someone has experienced the same issue or knows a fix.

Thanks

Mark

https://wordpress.org/plugins/ultimate-member/

Hi,

Not had any other reports of this. Can you do a conflict test and see if anyting is conflicting with UM?

Thanks

Hi

I have done a conflict test and found that a PDF viewer plugin (https://themencode.com/pdf-viewer-for-wordpress/) is where the conflict lies after an update to both plugins.

I have logged a support ticket with them so hopefully we will find a resolution.

Many thanks

Mark

Thanks for letting us know

Hi

I have done a lot of testing and contacted both of the developers of the plugins that seem to conflict. They seem to think it could be the UM plugin.

I see on version 1.3.53: June 01, 2016 - Login redirection was fixed/modified.
I have a site running your plugin with the PDF viewer and Popupmaker plugins with no problems. It is running your version 1.3.13.

Could there be an issue with that change that is causing the conflict?

Thanks

Mark

It could be a conflict in a latest version but we have to update UM to fix issues/bugs, so future versions with code changes can result in conflicts occasionally.

Hi

It is strange as the login page wont load.
However if I invoke the inspection/developer tool (right click > inspect) the login form appears. If I close the tool down and then select the logo to go back to the home page the login form wont load until I trun the inspection/developer tool back on.

Do you have any idea why this could be?

Thanks

Mark

Can you provide me with a link to the page so I can see this first-hand please.

Hi

Sure of course is it possible to PM you the link as I dont particularly want to be posting it here? Would you be able to give me an email address or similar that I can send it to?

Thanks

Mark

Hi Mark,

The WP support forum does not have PM functionality. I suspect this is the issue: http://docs.ultimatemember.com/article/113-pages-are-blank-do-not-appear if you do not want to share a link.

Thanks

Hi

Thanks very much for your reply.

That seems to have sorted the issue i.e. the form now displays for the login page.

However, the page still has the circle in the tab showing it is still trying to load and never loads fully. I am not sure if this is something to do with the redirect (it never used to do this)? That doesnt seem right and memory usage seems to keep increasing for the browser when viewing task manager.

Thanks

Mark

What circle are you referring to? Please provide a screenshot of page so I can see what you mean. Thanks.

Hello,
I'm from France, so sorry for my english !
I have the same probleme
Even if the profile button work....if the person is not connected, in the front-page the three buttons "login-logout-register" don't work. what ever the page adresse is, the button take the same value "like you stay on the same page each time" !!
The pages & forms are correctlly configurated on the parametres, all work if I go to view in each page manually. But the buttons on the menu don't work I don't know way ?!!!

I did a conflict test, doesn't change any thing cause when I change the theme to twenty fefteen I can't see the buttons any more !

can you help me please

@amztester: This is not your topic. If you require assistance then, as per the Forum Welcome, please post your own topic.

Ok I'm soory @esmi

Hi

I am seeing the following errors in the Network tab of the developer console:

?redirect_to=http%3A%2F%2Fdomain.com%2FBDP-DLE%2Fthemencode-pdf-viewer-sc%2F%3Ffile%3Dhttp%3A%…:261Uncaught TypeError: $ is not a function

It is basically trying to load a PDF on an infinite loop but cant becasuue I am not logged in.

Popup maker plugin support took a look and reported the following:

Basically your page is either loading partially then automatticaly reloading trying to redirect to the file and back to login again, or doing a page load by AJAX which is just looping. In any case its causing an infinite loop to load that pdf but can't since your still not logged in yet. Its loading all the CSS & images repeatedly as well.

Could this be an issue with the redirect?

Thanks

Mark

Where is this pdf added to site? Just trying to understand how this is a UM issue.

Thanks

Hi

There are a number of PDFs on different pages within the site.

The reason why I think it may be a UM issue is the fact that a few version 1.3.13 the site works fine with the other plugins.
Changes were made to the redirect on version 1.3.53.

Both other plugin developers seem to think it has something to do with the redirect.

Thanks

Mark