angelleye on "[Plugin: PayPal for WooCommerce] express checkout looping on mobile"

Hi,

Good day, I've started using the plugin and it seems to work on browser, but for some reason on mobile it simply loops back to the cart page empty and the order/ items weren't processed in any way, is there a guide/ tutorial on how to setup the mobile version for the plugin? thank you for your time and consideration.

Sincerely yours

Chester Tan

https://wordpress.org/plugins/paypal-for-woocommerce/

Hi Chester,

There isn't anything special that should need to be done for mobile use of our plugin. PayPal Express Checkout automatically kicks into the mobile experience when a mobile browser is detected, and if you're using the WC checkout page then you would need to make sure your theme is mobile friendly.

Is it Express Checkout that's failing for you? Do you have logging enabled in the plugin? If so, please provide the log and I'll see if anything pops out.

Hi,

its not failing per say, rather it doesn't process the payment and just loops back into the cart page, even when tested to process the payment (reached the payment stage) the payment does not go through and is redirected back to an empty woocomerce cart, our theme fully supports woocomerce and has a fully mobile feature (avada) is there a way to check where is the problem? (just setup the logging feature now)

I haven't had any reports of this from any other users, so there must be something unique going on with your configuration causing the problem.

Need to get a look at the log file to see what's happening with the API calls.

Using Firebug or a similar browser tool would help troubleshoot the issue as well if you're familiar with that.