semaforo on "[Plugin: Key4ce osTicket Bridge] Weird Problems Translating to Spanish"

Hi guys, i discovered your plugin couple of hours ago. The config and deployment in wordpress is really great, even the translation process is very easy.

My only problem is that the line "To best assist you, please be specific and detailed in your reply." can't be translated, i mean, my po file have this phrase translated to spanish but when i upload the mo and po file to my server, that line doesn't show the text in my language, only in english, its the only line with this weird problem.

Do you know how to get this working? Many of my clients doesn't know english at all.

BTW, if you need help with the spanish translate i can help you sending you my po and mo file configurated to es_MX or es_ES languages.

https://wordpress.org/plugins/key4ce-osticket-bridge/