mickeywf on "[Plugin: UPS WooCommerce Shipping Method Plugin] Shipping info not calculating correctly"

Hi,

I have the UPS (Basic) Shipping Plugin for WooCommerce installed on our site. However, it doesn't calculate the shipping fees correctly - we just sold a product for price plus $17 shipping, but it actually cost us $31 in shipping! We adjusted weight and dimensions in our product section to reflect those of the actual package (that shouldn't be the case though, is there another section where I can fill in that info?) - still not accurate. Can you help?

thanks,
Johannes

https://wordpress.org/plugins/ups-woocommerce-shipping-method/

Hi johannesdietzel,

Can I get the screenshot of your product edit page with dimensions and weight ? Along with the screenshot of cart page, where you are getting the price described above and plugin settings page.

This will help us to look into the matter more closely.

Hi Mickey,

here are 2 screenshots:

https://antsle.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-28-at-11.49.14-AM.png
https://antsle.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-28-at-11.48.22-AM.png

This example is for a product going to South Carolina. We charged roughly $22 in shipping and UPS charged us $32.

Also, right now we basically adjusted the product dimensions and weight to fit the actual package so that the plugin calculates it correctly. What we want though is to feature our actual product dimensions, and then maybe the packaging dimensions separately so that the plugin can calculate accordingly. It's important that users get the dimensions & weight of the product, not the packaging.

thanks for your help!
Johannes

Hi johannesdietzel,

I guess you have missed the plugin settings page screenshot. All services and origin addresses are there. We need that too, to analyze.