Hi,
Thank you for your feedback.
Our support policy provides the following:
* We attach primary importance to questions on paid versions of our products, we try to answer them within 24 hours on weekdays.
* We will do our best to give the answers to your questions on free products within 5-10 weekdays.
* All your Idea on free products are reviewed no more frequently than once a week.
More info you can find here: http://bestwebsoft.com/support-policy/
We answered within 3 business days. However, we apologize for any inconvenience.
If you have any questions in future, please contact us via our support forum http://support.bestwebsoft.com/hc/en-us/requests/new.
Sincerely,
BestWebSoft Support Team